“I opened The Brain Physio in December 2023 after working for many years across public health hospitals in Australia and the UK, private practice, and community disability services within large not-for-profit organisations in Australia.

During my time in these settings, I witnessed poor treatment of staff, severe burnout, and ongoing pressure to meet high billable targets. The focus was often on money, with clients treated as a “money factory” rather than as individuals.

Therapists were commonly managing caseloads of around 80 clients with complex neurological conditions, making it impossible to provide a high-quality service or intensive input when it was needed. This model led to very high staff turnover, and many clients experienced a new therapist every 4 to 6 months, significantly reducing continuity of care.

I was driven by a need to create a service where the person with a neurological condition and their needs come first, not the number of clients seen or billable hours achieved.

I wanted to build an environment where staff are supported, not overworked, and where their capacity to take on new clients is respected. When clinicians are able to look after themselves, they are better positioned to support others in a sustainable way and bring genuine passion to their work.

I firmly believe in quality over quantity, and this principle is embedded in how The Brain Physio operates and always will be.

I value feedback highly. If you ever witness behaviour that does not align with these values, I encourage you to contact me directly. I would genuinely like to hear from you.”

Monique Davies